Frequently Asked Questions

Everything you need to know about shopping for your home and creative projects.

What are the shipping costs and delivery times?

Standard delivery typically takes 3-5 business days. Shipping costs depend on your location and order size, but we offer free shipping on orders over a certain threshold as specified at checkout.

How do I return an item if I change my mind?

You can return any unused items in their original packaging within 30 days of receipt. Please use the prepaid return label included in your parcel or visit one of our physical stores.

Are your wooden products sustainably sourced?

Yes, at Søstrene Grene, we are committed to sustainability. The majority of our wooden products and paper items are FSC® certified, ensuring they come from responsibly managed forests.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.

Can I track my order after it has been shipped?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your door.

Do you offer gift wrapping for online orders?

While we do not offer a manual gift-wrapping service online, we sell a beautiful range of signature wrapping paper, ribbons, and gift boxes so you can create a wonderful presentation at home.